The investigation by Switchcraft, a service that automatically moves consumers to cheaper tariffs, shows that nearly a quarter of customers’ complaints related to overcharging or having direct debits increased – despite being in credit.
Andrew Long, founder of comparison site Switchcraft, says smaller energy firms are particularly susceptible to using surplus credit balances to their ‘advantage’.Read more This Is Money April 21 2021
Andrew Long of Switchcraft said “Any energy supplier still installing last generation smart meters needs to give a very clear justification for their actions”Read more The Telegraph March 3 2021
Founder and chief executive of Switchcraft.co.uk, Andrew Long said the “biggest scandal” in the energy market is still the way the most vulnerable customers pay the most. “It should be illegal for prepayment customers to be charged more”Read more The Herald February 6 2021
Energy giants sit on £1.5bn of your cash: How to demand a refund as suppliers use your credit balances as their bank
“As the mercury drops, we can be certain that one thing will rise,” Alex Dickson at Switchcraft said.
Another energy supplier goes bust: Toto Energy ceases to trade leaving 134,000 customers in limbo a DAY after Ofgem revealed reform plans
Switchcraft said: “That Toto Energy – a company with an appalling track record – was able to purchase 43,000 new customers only three months ago is dumbfounding.”
Switchcraft ranks the five ‘greenest’ football clubs based on their commitment to fighting climate change.
Switchcraft discusses the role of fintech in a society moving away from cash payments.
Auto-switching service Switchcraft says it is now “survival of the fittest” in retail energy markets.
Alex Dickson, head of research at Switchcraft, warns that a no-deal Brexit is likely to lead to an increase in energy prices.
Alex Dickson, at energy auto switching service Switchcraft said customers should be “be prepared” for the collapse of more suppliers.
Switchcraft warns that other suppliers may follow in the footsteps of collapsed supplier Eversmart.
Switchcraft analyses the progress made by the London Borough of Harrow in its battle against carbon emissions.