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BT Broadband

British Telecom (BT) is the UK’s largest internet supplier, with live connections in over 9 million homes for broadband and Wi-Fi hotspots across the nation.  They also offer other services including phone lines, TV, entertainment and live sports. 

OVERVIEW  

Download speeds10Mb, 36Mb, 50Mb, 67Mb, 145Mbps, 300Mbps, 900Mbps
Upload speed1Mbps, 9Mbps, 18Mbps, 49Mbps, 110Mbps
BroadbandADSL, fibre and Full Fibre
Home PhoneYes
Prices from£24.99 per month

BROADBAND SPEEDS  

With faster broadband speeds the more use you can get out of your connection; this means better speeds across multiple devices and users. The more people connected and using the internet the larger bandwidth is needed to support them, whether they are streaming, gaming or watching tv. BT has a range of average broadband speeds to cater to all users. 

BT standard broadband

BT’s standard / ADSL broadband solution has average speeds of 10Mbps.  This is well suited for small families, or any grouping up to three who predominantly use the internet for social media and online shopping.  

BT fibre broadband

Fibreoptic broadband is widely recognised as a superior option with faster and more reliable internet speeds at 36Mbps.  This makes it a top pick among larger families or those looking to spend more time online, enjoying streaming, and online gaming. 

BT Full Fibre

The crème de la crème of broadband packages, and just as exclusive as not yet fully available across the country.  Speeds on this service range from 145Mbps all the way up to 900Mbps.  Currently available in major cities across the UK, including Belfast, Birmingham, Bristol, Cardiff, Edinburgh, Liverpool Leeds and London.  A Full Fibre connection allows for the cables to connect directly into your home without the need for a phone line, this means super-fast speeds, which is ideal for large households or intensive bandwidth requirements. 

DEALS AND OFFERS

BT also offers TV and phone packages alongside its broadband deals:  

Broadband and phone

All current BT packages for calls have a standard pay-as-you-go setup, this simply means you pay for any calls you make, as and when you make them.  However, there is the option to upgrade to anytime calls or international calls if you feel your standard rate for calls are likely to spike your bill too much. 

Broadband and TV

If you’re looking to upgrade your TV package then BT certainly has a lot to offer you, from BT Sport with live football, boxing and other sports, as well as their Entertainment channels with the latest movies and tv shows and Freeview too.  When compared with the likes of Virgin Media or Sky, BT may not have as many channels, however the quality of what they have is high and reasonably priced with optional upgrades available.  

ROUTER AND INSTALLATION

Routers

The Smart Hub Router, currently available with both the Fibre packages, has the best Wi-Fi signal in the UK according to BT.  It has been designed with seven aerials that leave fewer gaps in the internet range.  It comes with UK’s latest Wi-Fi tech which allows for the connection of multiple devices without experiencing disruptions and lowering average download speeds.  An additional element that has been introduced are the built in filters which are able to distinguish between router signals or the main router and that of your neighbour, which makes your connection even more reliable.  

Right now, only BT Halo customers will be getting the new Smart Hub version 2, however you can choose to buy it separately for £200.  The BT Home Hub 4 comes as a standard with all other BT broadband packages and is great for most households. 

Installation

Often, you’ll be looking at an installation time of about 2 weeks between BT standard or fibre broadband connections.  You’ll need to make sure you have a BT landline and if not, one will need to be installed.  Unless you manage to catch a deal, BT charges a one off set up fee for all broadband packages offered. 

CUSTOMER SERVICE

While all customer service fluctuates throughout time having its good and bad moments, BT scores above average for its overall satisfaction rating according to OFCOM. The company as a whole currently has a 1.4 out of 5 on Trustpilot, however, it also received the best TV provider at the 2021 broadband awards. 

For BT broadband help, call Customer Services, call 0800 800 150. Lines are open on Monday to Friday, 8am – 9pm and on Saturday and Sunday, 8am – 8pm. Having your account number to hand will help you deal with your issue more speedily.

FINAL VERDICT

Overall BT Broadband offer a wide range of packages, catering to multiple users with speed guarantees and reasonable prices.  With bundles including phone line, and tv channels it’s a great all in one choice for your complete entertainment needs. 

If you are still undecided on which provider to switch to, you can always sign up to our website, where will help you take care of the entire process.

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