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Shell Energy Broadband

Shell is very well known for being a large oil conglomerate however recently they have taken a more direct approach supplying directly to consumers. Shell Energy took over from energy supplier First Utility in 2017, and more recently in 2021 acquired The Post Office’s broadband and telephone customers. 

Shell Energy has come into the market offering affordable packages on 18-month contracts.  But are they any good?

OVERVIEW

Download Speeds11, 38 & 63 Mbps
Upload Speeds1, 9 & 17 Mbps
Type of broadbandADSL & fibre
Home Phone/TV PackagesYes
CostFrom £16.99/month

SPEEDS

Download speeds 

Shell Energy has two types of connections available and three different speeds on offer.  Like most of the UK’s internet providers, Shell Energy uses BT’s Openreach network and therefore offers similar speeds to more of the competition. 

Their introductory plan called “Fast Broadband”, uses an ADSL connection that comes through a copper wire to your house. This is the cheapest type of connection available currently in the UK and the slowest, offering download speeds of 11Mbps. This certainly isn’t a super-fast offering but if you live alone or are only looking to have a few devices connected to the internet, 11Mbps will more than suffice. This speed is ample to stream Netflix or BBC iPlayer. ADSL connections vary in quality though as the further away your property is from the telephone exchange box the slower your connection will be.  

Their next offering is “Superfast Fibre” which like its name suggests uses a fibre connection, although not necessarily “superfast”. This deal offers download speeds of 38Mbps making it a better choice for a small family or a couple with many connected devices. Fibre broadband is still not available to all the UK though so be sure to check whether this is available at your address.

Finally, Shell Energy’s fastest offering is “Superfast Fibre Plus” which offers speeds of up to 67Mbps and again uses a fibre connection. This should package should offer enough bandwidth for multiple people in your household either streaming, or gaming at the same time.  

Shell Energy, also have a Fibre-To-The-Premises connection available at 240Mbps called “Ultrafast fibre”, however this has incredibly sparse availability across the UK. 

Upload speeds

Whilst the focus of broadband deals is often placed on download speeds, it is not unimportant to consider upload speeds which are equally necessary for video-chatting, updating your social media, or online gaming for instance. However, with Shell Energy’s upload speeds only being round a third of their download speeds, they could be considered to be in the lower bracket compared to competitors. 

  • Fast Broadband: 1Mbps
  • Superfast Fibre: 9 Mbps
  • Superfast Fibre Plus: 13Mbps 

For most of us though these speeds won’t have a huge impact, but it may be worth noting Zoom needs a 1.2 Mbps upload speed for a high-quality connection, although equally, you can get away with 0.6Mbps for lower quality calls.  Keep this in mind, if you are working from home!

ROUTERS

Shell Energy broadband offers a Technicolor TG588v2 router with all their broadband packages. This should be fast enough for most users and gets 4.5 stars on Amazon based on 20+ reviews. With it being an entry level router, it may experience a common issue of not working slowing down, once more than 10 devices are connected too it. 

INSTALLATION

As is the industry standard, installation takes between 10 and 14 days if you have an existing landline connection. During this time you will be sent your router and information to help you set it up. Shell Energy also aim to let their customers know their exact starting date, within 48 hours of placing the order. 

However, should you not have landline, you will be required to book in an installation. Similarly to competitors, the installation fee can be up to £60.00. 

CUSTOMER SERVICE

Overall, Shell Energy including both their broadband and energy divisions, have a rating of 4.1 out of 5 on Trustpilot, which falls within the “Great” category. 

Their customer reviews are primarily positive, with some describing issues around the energy prices, or the internet switching process.

Their customer support team is all based in The UK and can be contacted via phone or email or live chat.

You can call on 0330 0945801, 8 am to 8 pm weekdays and 9 am to 4 pm on Saturdays. The live chat on their site is available 7 am to 9 pm weekdays and 9am to 5pm on Saturdays. They also have an email function available on their website.

OVERALL IMPRESSION

What we likeWhat we are not too keen on
Competitive pricing  18 Month contracts 
Lots of extras availableSlow upload speeds
Free calls as standard Basic router
Energy Bundles available 

If you are happy with a standard broadband deal and reliable service, Shell Energy is definitely a provider to consider. 

Shell have a a solid offering that meets industry standards while managing to undercut much of their competition. While most of their packages don’t offer ultra-fast speeds, what they do have available will suffice for most users.  They are also in a very small minority that offer energy bundles alongside their broadband, which, let’s face it, is probably a little more useful than selecting a TV package. 

Finally, if you’re still open to exploring what other providers might fit your needs, Switchcraft will be able to help switch you.

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