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Vodafone Broadband

Vodafone’s been on the forefront of top mobile plans across the UK for many years, but now it’s bringing something new to the table, state of the art broadband packages.  Formerly a sole provider of mobile tariffs Vodafone has a strong market share of the home broadband market, offering some of the fastest and cheapest deals alongside one of the best routers around.  Here’s all the information you need to know about Vodafone in order to make an informed decision if you’ll be signing up or not. 

OVERVIEW  

Average download speed35Mbps – 900Mbps
Average upload speed10Mbps – 20Mbps (?)
BroadbandFibre, full fibre
Home PhoneYes
Prices from£23 per month

BROADBAND SPEEDS  

The need for fast reliable broadband has never been greater than it is today, with this in mind Vodafone has done away with its ADSL offerings in favour of a strict focus on fibre optic.  It is one of the few internet service providers (ISP) to do so with multiple packages to choose from. 

Vodafone Superfast 

35, 63 & 100 Mbps

Vodafone’s entry level package offers very comparable speeds against other providers in the UK that are on the Openreach network.  On their lower end “Superfast” deals, the average download speed is 35Mbps with 10Mbps for uploads.  This is ideal for couples or people who only plan to have a handful of devices connected to the network.

Households of three or four with a daily internet consumption for emails, web browsing, and social media are well suited to the next option with 63 Mbps.  Basic streaming needs will be met here too however if you’re looking to stream in 4K or game online then the upgraded option may be better for you. 

Within the “Superfast” category, Vodafone further offers deals with download speeds of up to 100 Mbps, which will certainly meet the consumption needs of a busy family. 

Vodafone Ultrafast

200 & 500 Mbps 

Welcome to Vodafone’s ultrafast packages, where download speeds are offered at two price points, with speeds of 200 and 500 Mbps. Who needs this much you might ask? Large families where each member has a few devices which are used for gaming, streaming and video-chatting at the same. 

One thing to keep in mind with this package however, is that these speeds can only be achieved in CityFibre locations. To find out if it’s available where you live, simply google whether your home town or city is one of the CityFibre locations.

Vodafone Gigafast

Finally, if your home falls in the CityFibre location mentioned above, you can choose get their Gigafast deal with speeds of up to 900 Mbps. This is one the fastest speeds available for residential properties across the market. Do you have an exceptionally busy household with all members relying on good speeds to access their work around the clock? Or would simply like to have access to the best speeds? This deal might be for you.

DEALS AND OFFERS

Vodafone also offers deals on shorter contracts, specifically aimed at students who may not live in the same accommodation for more than a year. 

Vodafone regularly updates its offers online and through third parties with whom it has partnerships, whether its discounts or free gifts such as shopping vouchers, it’s best to keep an eye out on what they’re offering so you don’t miss out when it’s time to change providers. 

ROUTER AND INSTALLATION

Routers

Upon signing a broadband package with Vodafone, you will receive their hi-spec WiFi Hub which boasts 7 antennae with the ability to provide a powerful signal, over considerable distance as well as 4 gigabit ethernet ports for top speed wired connections.  The second-generation router from Vodafone is a big improvement on its predecessor with double the speed capability and ability to support 50 different devices.  Not only that, customers with the Vodafone Pro Plan will receive an additional Super WiFi booster that increases speeds and extends the signal in order to guarantee that you receive the best possible service in your property.  A generous feature incorporated into your broadband package is the 4G broadband backup which automatically switches your connection to the Vodafone mobile network if you cabled connection stops working for any reason.  The router is equipped with a function that allows you to boost the signal, this is particularly useful if certain room in the house are positioned further from the router or if the walls are thicker than usual.

Installation

The installation process usually takes approximately two weeks from when you place your order and sign up with Vodafone.  Depending on your situation there are two ways in which the installation process can be completed; if you have a phone line ready and installed at home then Vodafone will simply send out the new router with instructions on how to set up and connect with ease, alternatively if you don’t currently have a landline then an engineer will need to be booked in for a home visit to set this up all at once, with total completion time taking no more than a few hours. 

CUSTOMER SERVICE

Vodafone’s customer service may have once been great however in recent years Trustpilot has seen it decline.  They offer live chat on their website otherwise you can call them for free off a Vodafone mobile by dialling 191 or 0333 304 0191 from any other device, mobile or landline. 

FINAL VERDICT

So, Vodafone as a whole company only managed to obtain a 1.7 / 5 star rating on Trustpilot, which doesn’t inspire much confidence, that being said they did come runner up in several categories in the 2021 Mobile Broadband Awards.  They don’t rank particularly high in comparison with other providers when it comes to speed, price or any bonus extra for that matter, although it may be worth signing up simply for the router which is in a league of its own.  

We would recommend Vodafone for families, small or large the router can cater to all, and with a variety of speeds casual users and 4K streamers can enjoy the services provided together. 

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