How to cancel EE broadband

Last reviewed: 23 September 2026

EE broadband runs on the Openreach network, and cancelling it involves a few EE-specific figures worth checking directly before you commit to a date. This guide covers the current process, what it might cost, and what to check beforehand.

Before you cancel EE broadband

Minimum term and contract end date. 

Check your bill or My EE account. New EE broadband deals typically run for 24 months, though older packages may have different minimum terms.

Whether you are switching or stopping service entirely. 

Both switching and stopping a service entirely have different process to follow.

Whether you also have EE mobile or EE One discounts linked to your account

Cancelling broadband can affect these services differently.

Current bills and contract terms

Current bills are used to confirm your monthly cost and any promotional pricing that might be ending.

How to cancel EE broadband

If you are switching to another provider on the Openreach network: 

If your new provider also uses the Openreach network, One Touch Switch generally applies and you do not need to separately contact EE. Your new provider handles the switch.

If your new provider is not using the same network, you may need to contact EE directly to arrange the cancellation. See how long a broadband switch takes if timing is a factor in your decision.

If you are cancelling without switching: 

Contact EE directly to give notice. EE's current help page gives 0800 079 8586 for EE Home Broadband and Home Phone, with option 1 for broadband and home phone. 

Will EE charge an early cancellation fee?

It depends on where you are in your contract:

• Within your 14-day cooling-off period: you can generally cancel penalty-free as a new customer, subject to the terms that apply to your order.
• Within your minimum term: an Early Cancellation Charge is likely to apply. EE calculates this from your outstanding charges, taking discounts, VAT, saved costs and an allowance for early payment into account before applying VAT to the final figure. 
• After your minimum term has ended: no Early Cancellation Charge applies, although you may still need to give notice. EE's general cancellation guidance currently says 30 days' notice applies. 

Because the exact figure depends on your specific plan and discounts, check My EE or contact EE directly for the amount that applies to you rather than relying on a number quoted elsewhere.

What happens to your other EE services?

If you are an EE One customer, cancelling broadband means you lose any EE One discounts and data add-ons on your EE Mobile account. Other add-ons and subscriptions tied to your broadband account may also be affected, so check your account before cancelling.

Do you need to return EE equipment?

Yes, if the equipment is on loan rather than owned outright. EE will email you instructions for returning it. Send it back within 30 days of receiving those instructions, or you may be charged on your final bill. 

What happens to your final bill?

EE says you will receive your final bill within 14 days of your number being cancelled or your switch being completed. If your billing date falls within your notice period, you may receive an interim bill followed by a final bill showing any remaining charges and a refund for broadband paid for in advance that you did not use. 

Should you accept a retention offer?

If EE offers you a deal to stay, weigh it against the alternatives rather than deciding on the call:

• Total price across the full contract, not just an introductory rate.
• Contract length, and whether you are comfortable being tied in again.
• Speed and service needs, matched against what your household actually uses.
• Included extras, and whether they are genuinely useful to you.
• Exit terms, in case you need to leave the new deal early too.
• What else is available at your address, since a retention offer is only worth comparing against real alternatives.

There is no single right answer here. A retention offer is not automatically good or bad, and switching away is not automatically cheaper either. It depends on how the full package compares.

If you are weighing EE against another specific provider you are also considering leaving, our guides to cancel TalkTalk broadband, cancel Sky broadband, cancel Vodafone broadband and cancel BT broadband cover those processes too.

Compare broadband options before you leave

Once you know your cancellation date and any costs involved, it is worth checking what else is available at your address before you commit.

Check broadband options at your address

Frequently asked questions