nPower colour logo

Who are nPower?

nPower is a UK-based energy provider based in Swindon and was formed from the combination of other gas and electricity companies such as Caslortex, Yorkshire Energy and Northern Electric & Gas. nPower also offers a ‘clean’ electricity product called 'nPower Juice' which is a result of a collaboration with Greenpeace. nPower is also one of the Big Six energy suppliers in the UK.

nPower Customer Rating 2019

nPower has a 15% Positive Opinion rating on YouGov, with the brand particularly popular with Millenials, Generation X and Baby Boomers. On Trustpilot, nPower is rated 1 out of 5 stars.

FAQs about nPower

If you’re after more information about nPower, look no further. Find the answers to your frequently asked questions below.

Does nPower have an app?

Yes. nPower has an app that’s free to download on smartphones and tablets, on both Android and iOS. Their app services include bill paying, account settings etc.

Can I get a smart meter with nPower?

Yes. nPower has begun its rollout of smart meters and will contact you when it’s time for your upgrade.

Are nPower’s smart meters SMETS2?

Not entirely. While nPower prefers to install the second generation SMETS2 smart meter, in some customer’s cases, it’s not always possible. In this scenario, nPower will fit a SMETS1 smart meter instead.

How to read an nPower smart meter

To get a reading from your smart electricity smart meter:

Press either the 'A' or 'B' button to switch on the display.

Press the 'A' button again and write down all the numbers before the decimal point.

Press either the 'A' or 'B' button to switch on the display.

N.B. For single-rate meters, you'll only need the R1 (rate 1) reading while for two-rate meters, you need both R1 and R2 readings.

For nPower's gas smart meters:

Switch the smart meter on by pressing either the 'A' or 'B' button.

Press the 'A' button agan and wait a few moments. A series of numbers should appear before the decimal point, which is your meter reading.

Who owns nPower?

nPower is owned by German company Innogy SE, which is a subsidiary of an energy provider name RWE.

How to contact nPower

You can get in touch with nPower:

Over the phone on +44 (0) 800 073 3000

By email on customer.relations@npower.com or complaints@npower.com

On Twitter via @npowerhelp

Looking to change energy supplier?

If you’re after a new energy supplier why not give Switchcraft a try? Our auto switching technology is constantly at work to make sure you’re always on a great plan.

Compare Now

About Switchcraft

Switchcraft is a free auto switching service that scours the energy market for great gas and electricity deals. Signing up takes 3 minutes and after that, our technology automatically switches you to new deals each year. Save money on your bills without lifting a finger.