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Shell Energy

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Shell Energy is a supplier of gas and electricity based in Coventry that was formerly known as First Utility. In 2013, Shell Energy was ranked as the seventh-largest supplier in the UK, making it the biggest energy provider outside of the Big Six energy companies. From the end of October 2019, Shell Energy will take on the customers and services of Green Star Energy.

Shell Energy Customer Rating

In the annual Which? Energy Supplier Satisfaction survey, Shell Energy was voted 17th out of 30 energy companies by nearly 7,500 members of the general public. On Trustpilot, Shell Energy is voted 3.9 out of 5 stars.

FAQs about Shell Energy

If you’re after more information about Shell Energy, look no further. Find the answers to your frequently asked questions below.

Is First Utility now Shell Energy?

Yes. Your contract and tariff will remain the same as only the brand name has changed.

Is Green Star Energy now Shell Energy?

Yes. As of the end of October 2019, Shell Energy will take on the customers of Green Star Energy.

Does Shell Energy’s 100% renewable electricity come as standard?

Absolutely. No matter what tariff you’re on, all Shell Energy customers receive 100% renewable electricity at no extra cost.

Does Shell Energy have an app?

Yes. Shell Energy’s app is free to download on iOS and Android.

Do Shell Energy do smart meters?

Yes. Shell Energy offers some tariffs that come with a smart meter and free installation.

How to contact Shell Energy

You can get in touch with Shell Energy:

By email at customer.services@shellenergy.co.uk

Over the telephone on +44 (0) 330 094 5800.

On Twitter via @ShellEnergyHome

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