Shell Energy logo

Who are Shell Energy?

Shell Energy is a supplier of gas and electricity based in Coventry that was formerly known as First Utility. In 2013, Shell Energy was ranked as the seventh-largest supplier in the UK, making it the biggest energy provider outside of the Big Six energy companies. From the end of October 2019, Shell Energy will take on the customers and services of Green Star Energy.

Shell Energy Customer Rating 2019

In the annual Which? Energy Supplier Satisfaction survey, Shell Energy was voted 8th out of 30 energy companies by nearly 7,500 members of the general public. On Trustpilot, Shell Energy is voted 4 out of 5 stars.

FAQs about Shell Energy

If you’re after more information about Shell Energy, look no further. Find the answers to your frequently asked questions below.

Is First Utility now Shell Energy?

Yes. Your contract and tariff will remain the same as only the brand name has changed.

Is Green Star Energy now Shell Energy?

Yes. As of the end of October 2019, Shell Energy will take on the customers of Green Star Energy.

Does Shell Energy’s 100% renewable electricity come as standard?

Absolutely. No matter what tariff you’re on, all Shell Energy customers receive 100% renewable electricity at no extra cost.

Does Shell Energy have an app?

Yes. Shell Energy’s app is free to download on iOS and Android.

Do Shell Energy do smart meters?

Yes. Shell Energy offers some tariffs that come with a smart meter and free installation.

How to contact Shell Energy

You can get in touch with Shell Energy:

By email at customer.services@shellenergy.co.uk

Over the telephone on +44 (0) 330 094 5800.

On Twitter via @ShellEnergyHome

Looking to change energy supplier?

If you’re after a new energy supplier why not give Switchcraft a try? Our auto switching technology is constantly at work to make sure you’re always on a great plan.

Compare Now

About Switchcraft

Switchcraft is a free auto switching service that scours the energy market for great gas and electricity deals. Signing up takes 3 minutes and after that, our technology automatically switches you to new deals each year. Save money on your bills without lifting a finger.