How to cancel BT TV but keep BT broadband

Last reviewed: 23 September 2026

If you only want to drop BT TV and keep your broadband running, that is a package change rather than a full cancellation, and BT treats it that way too. This guide covers how to do it, what it might cost, what happens to your TV equipment, and whether staying on broadband-only still makes sense for you.

Can you cancel BT TV and keep BT broadband?

Generally, yes. TV and broadband are separate parts of your BT package, and removing TV does not require ending your broadband contract. That said, the exact outcome can depend on your specific package, your contract status for each service, and whether any linked discount applies across both, so it is worth checking your own account rather than assuming every BT customer is in an identical position.

What to check before changing your BT package

Contract end dates for TV and broadband: 

These may not be the same date, especially if you added TV after your broadband started.

Whether the two services share one minimum term or run separately: 

This affects whether removing TV alone could trigger an early exit charge.

Current package discounts or bundle pricing: 

If your broadband price is discounted because you take TV too, removing TV may change what you pay for broadband.

BT TV equipment: 

Check which equipment is associated with your TV service, such as your TV box, rather than your broadband hub.

Any add-ons or content subscriptions:

Subscriptions attached to your TV service, like TNT Sports or TV Music bolt-ons.

What your revised broadband-only price would actually be:

BT can confirm before you commit to the change.

How to cancel BT TV while retaining broadband

1. Confirm the services you want to keep

Be explicit that you want to remove TV only and keep broadband active, whichever route you use to make the change. It is worth asking for written confirmation (an email or a note in your My BT account) of exactly what your revised package includes, so there is no ambiguity later.

2. Use the current BT route for changing your package

BT's own guidance treats this as a package change rather than a full cancellation. According to BT's help pages, you can typically:

• Log in to My BT and check your current package and contract details.
• Add or remove TV packages directly in My BT, where this option is available on your account.
• Contact BT if you cannot make the change online, if your account will not let you, or if you would rather speak to someone directly.

If you are removing a TV bolt-on rather than the whole TV service, check the terms for that specific add-on before assuming you can cancel it penalty-free. Some content services may have different cancellation and cooling-off terms, particularly where you have agreed for the service to start immediately.

3. Review the revised account before agreeing

Before confirming the change, check:

• Your new monthly price for broadband alone.
• Whether your broadband contract length or end date is changing.
• The effective date the change will take place.
• Whether any early exit charge applies to the TV portion specifically, if you are still within its minimum term.

Will cancelling BT TV affect your broadband price?

It might, but there is no single standard answer, since this depends on your specific bundle and any discount tied to having both services. Rather than assuming your broadband price will stay the same, ask BT to confirm the revised broadband-only price in writing, then compare that figure against your old total package cost and against other broadband-only deals on a like-for-like basis, so you know whether staying is still good value.

Are there cancellation charges?

This depends on the contract status of each service separately:

• If your TV service is still within its minimum term, an early exit charge may apply to end it early, even while your broadband continues.
• If your TV service is out of contract, you should be able to remove it without an early exit charge, though check your account to confirm.
• Your broadband contract is unaffected either way, provided you are not also asking to change or end that.

Because the exact charge, if any, depends on your account terms, ask BT to confirm this in writing before you proceed, rather than relying on a general figure.

What happens to BT TV equipment?

Generally, when you remove BT TV (or EE TV), BT will let you know what needs to be returned, separately from anything related to your broadband hub or router. In BT's own community guidance, this typically works by BT sending you a returns bag or instructions, with a deadline to send equipment back before a non-return charge applies.

Keep your broadband hub regardless of what happens to your TV service. The two are returned separately, and returning the wrong equipment, or returning your broadband hub by mistake, could disrupt your internet connection. If you are ever unsure which item is which, check your account or ask BT directly before sending anything back.

What happens to recordings, apps and add-ons?

If you have recordings stored on your BT TV or EE TV box, check with BT what will happen to them when you remove the TV service. If there is anything you want to watch, it is safest to do so before the change takes effect. Separate third-party subscriptions accessed through your TV box (for example, an app-based streaming service you pay for independently) are usually unaffected, since they run on their own billing relationship rather than through BT, but always double check this against your specific subscriptions.

Does keeping BT broadband still make sense?

Once you know your revised price, it is worth weighing up whether staying on BT broadband-only is still the right call:

• Your revised broadband-only monthly price compared to what you were paying combined.
• Contract length and any future price changes on the broadband-only deal.
• Speed and reliability, matched against what your household actually needs.
• What else is available at your address, in case a different provider offers better value broadband-only.
• Installation and switching timings, if you decide a change is worth making.
• Any other bundled benefits you are giving up alongside TV, such as a joint discount or added extras.

There is no automatically right answer. Staying with BT broadband-only can be the simplest option if the revised price still works for you, but it is only worth confirming that by comparing it against real alternatives rather than assuming it is still the best deal.

If you later decide to switch broadband

If, after reviewing your options, you decide you want to leave BT broadband entirely rather than just cancelling TV, that is a different process with its own steps. See our guide to cancel BT broadband for that route, including notice periods and equipment returns specific to leaving broadband itself, or check how long a broadband switch takes if timing is a factor.

If you are comparing your revised broadband-only price against what else BT itself offers, our BT broadband overview covers current plans, and our guide to broadband contract price rises is worth checking before signing anything new.

After you have confirmed the revised price and terms for keeping BT broadband, you can explore other broadband deals before deciding what to do.

Explore available broadband deals

Frequently asked questions

Can I keep BT broadband without BT TV? 

Yes. TV and broadband are separate parts of your package, and BT's own process treats removing TV as a package change rather than a full cancellation.

Will my broadband contract restart? 

Not automatically. Removing BT TV does not by itself mean your broadband contract restarts, although your package, price or discounts may change. Check the revised terms with BT before agreeing to the change.

Will my broadband price change? 

It might, if your current price includes a discount tied to having both services. Ask BT to confirm your revised broadband-only price in writing before you agree to the change.

Which BT TV equipment must I return? 

Generally your TV box and any related accessories BT specifies, separate from your broadband hub. BT will typically confirm exactly what to return, and by when, once the change is processed.

What happens to recordings or subscriptions? 

If you have recordings stored on your TV box, check with BT what will happen to them when you remove the TV service. If there is anything you want to watch, it is safest to do so before the change takes effect.

Can I cancel BT TV before the contract ends? 

Yes, but an early exit charge may apply if you are still within your TV service's minimum term. Removing the TV service does not by itself end your broadband contract, although your broadband price or package terms may change.