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Who is First Utility?

PLEASE NOTE: All of First Utility's operations are now handled by Shell Energy.

First Utility was a gas, electricity and broadband provider that was acquired by Shell Energy and later renamed under its parent company’s name.

First Utility Customer Rating 2019

On Trustpilot, First Utility was rated 1.5 stars out of 5. On YouGov, First Utility enjoyed a 14% Positive Opinion rating.

FAQs about First Utility

If you’re after more information about First Utility, look no further. Find the answers to your frequently asked questions below.

How to contact First Utility

You can get in touch with First Utility via Shell Energy:

By email at

Over the telephone on +44 (0) 330 094 5800

On Twitter via @ShellEnergyHome

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