How to cancel Vodafone broadband

Last reviewed: 14 September 2026

Whether you are switching provider, stopping broadband altogether, or just weighing up whether to stay, it helps to know what Vodafone actually requires before you start. This guide covers the current cancellation process, what it might cost, what happens to any linked mobile or bundled services, and how to compare your next options.

Before cancelling Vodafone broadband

Confirm the account holder and service address.

Vodafone will need to verify your identity before discussing or actioning a cancellation, so have your account details and security answers ready.

Check the minimum term and contract end date.

This is visible in My Vodafone under your contract summary, and it is the figure that determines whether an early termination fee applies.

Review any bundled mobile, phone or other services.

Vodafone broadband and Vodafone mobile are separate contracts, even when linked through a discount like Vodafone Together, so check what is tied together on your account.

Check current bills and written contract terms.

These confirm your exact monthly cost, including any promotional discount that might be due to end, which affects the real cost of staying versus leaving.

Decide whether you are switching or ending broadband service entirely.

These follow different processes, so it is worth being clear on which applies before you contact Vodafone.

How to cancel Vodafone broadband

If you are switching provider

For most switches, you do not need to contact Vodafone directly. Ofcom's One Touch Switch process means your new provider handles the move, contacting Vodafone on your behalf as part of setting up your new service. This now covers the large majority of UK residential switches, including moves to and from providers that once sat outside it. 

If your particular switch cannot be completed through One Touch Switch, your new provider should explain what you need to do instead.

See how long a broadband switch takes if timing is a factor in your decision.

If you are cancelling without switching

If you are stopping Vodafone broadband altogether rather than moving to a new provider, you will need to contact Vodafone directly to give notice. You can do this by:

• Phone: these are Vodafone's general customer-service contact numbers 191, if calling from a Vodafone mobile, or 0333 304 0191 from any other phone. Check Vodafone's live Contact Us page for the current routing, since Vodafone uses these numbers across account types rather than a dedicated broadband-cancellation line.
• Live chat: via Vodafone's website or app

If you are moving home

If Vodafone cannot supply your new address, what happens next depends on your product. For Fixed Home Broadband,Vodafone's current terms allow the agreement to end, but Vodafone reserves the right to still apply termination fees, a waiver isn't guaranteed. For 5G Broadband, current terms allow you to cancel without an early termination fee specifically if Vodafone cannot provide 5G Broadband at your new address. Check your specific product's terms or ask Vodafone directly.

Will Vodafone charge an early termination fee?

It depends on where you are in your contract:

• Within your first 14 days: Vodafone's current terms confirm a 14-day cancellation period with no early termination fee. You can still owe charges for any service already used, and, for fixed broadband where applicable, installation costs, so this isn't entirely cost-free.
• Within your minimum term: an early termination fee is likely to apply. According to Vodafone's current early termination fee guidance, this is calculated as roughly 80% of your monthly cost (after any discount), multiplied by the number of months remaining on your contract — the same formula applies to both fixed Home Broadband and 5G Broadband.
• After your minimum term has ended: no early termination fee applies, though you will still need to give notice (below).

Because the exact figure depends on your specific plan, discount and months remaining, check My Vodafone or contact Vodafone directly for a written figure rather than relying on a number quoted elsewhere. Any early termination fee is added to your final bill.

Vodafone broadband is charged a month ahead, so your final bill may initially include the following month. According to Vodafone's final bill guidance, if you have paid for days after your service ends, Vodafone will refund those unused days on a pro-rata basis.

What notice period applies?

If you are cancelling outright rather than switching via One Touch Switch, Vodafone asks for 30 days' notice, given by phone or live chat. Your service, and your billing, continues through that notice period even if you stop using it.

If you are switching to a new provider who takes over via One Touch Switch, your new provider's request to Vodafone generally serves as notice, so you should not need to separately give Vodafone 30 days yourself in that case. Keep a record of when you gave notice, or when your new provider's switch was confirmed, in case there is ever a dispute about your service end date.

Do you need to return Vodafone equipment?

This depends on which type of Vodafone broadband you have:

• Fixed Home Broadband: according to Vodafone's current terms, equipment generally becomes your property 14 days after your service is activated, unless Vodafone states otherwise. It may still need to be returned in specific early-cancellation situations.
• 5G Broadband: according to Vodafone's current 5G Broadband terms, Vodafone retains ownership of the Indoor or Outdoor Hub and any supplied cables, so these must be returned or a non-return fee applies. 

Check your specific contract or ask Vodafone directly, since 'generally yes' or 'generally no' doesn't hold across both product types.

What happens to bundled or linked services?

Vodafone broadband and Vodafone mobile are separate contracts, even when they appear on the same bill or are linked through a discount:

Vodafone Together discount: according to Vodafone's current Vodafone Together terms, if you disconnect the qualifying plan, an existing eligible linked plan can retain its discount for that plan's own minimum term. Older contracts may work differently, so check your specific plan terms rather than assuming this applies uniformly.

Because cancelling one part of a bundle can affect pricing or benefits on what is left, it is worth asking Vodafone for a written breakdown of your revised charges before you commit.

Renewal and retention offers: what should you compare?

If Vodafone offers a deal to stay, it is worth weighing it against the alternatives rather than deciding on the call:

• Total price across the full contract, not just an introductory rate.
• Contract length and future price changes: according to Vodafone's current consumer material, Home Broadband and 5G Broadband monthly charges increase by £3.50 on 1 April each year, though some plans may be exempt, check whether this applies to any new offer, and to your own current contract, too.
• Speed and service requirements, matched against what your household actually needs.
• Included equipment or extras, and whether they are genuinely useful to you.
• Exit conditions, in case you need to leave the new deal early as well.
• What else is available at your address: a retention offer is only worth comparing against real alternatives.

There is no single right answer here. A retention offer is not automatically good or automatically bad, and switching away is not automatically cheaper either, it depends on how the full package compares.

Compare alternatives before your service ends

Once you have checked Vodafone's cancellation requirements and any linked services, compare broadband options available at your address. If you are weighing Vodafone against another specific provider you are also considering leaving, our guides to cancel TalkTalk broadband, cancel Sky broadband and cancel BT broadband cover those processes too.

Check broadband options at your address

Frequently asked questions

Can I cancel Vodafone broadband online? 

Not entirely. There is no self-service cancellation button for broadband; you will need to call Vodafone's general customer-service numbers (191 from a Vodafone mobile, 0333 304 0191 from any other phone, see Vodafone's Contact Us page for current routing), or use live chat.

Can I leave before the contract ends? 

Yes, but an early termination fee is likely to apply, calculated from your monthly cost and the months remaining. Vodafone can confirm the exact figure when you contact them.

Do I need to return the router? 

This depends on which type of Vodafone broadband you have. For Fixed Home Broadband, equipment generally becomes your property 14 days after activation, though it may still need to be returned in specific early-cancellation situations. For 5G Broadband, Vodafone retains ownership of the Indoor or Outdoor Hub and any supplied cables, so these must be returned or a non-return fee applies. Check your specific contract or ask Vodafone directly.

Can I keep my landline number? 

According to Ofcom's current landline switching guidance, you can ask your new provider to keep your number, and a number can still be requested for free within one month after you cancel your old service. Confirm availability and the exact process with your new provider when you switch.

What happens to a linked Vodafone mobile offer? 

If your mobile plan is linked to your broadband through a Vodafone Together discount, that discount continues until the end of the mobile plan's own minimum term if you disconnect the broadband side, then gets reassessed. The mobile contract itself is not cancelled by cancelling broadband.

How can I avoid a gap between services? 

Line up your new provider's start date before your Vodafone service ends where possible, and check how long a broadband switch takes so you know what timeline to plan around.