Find the solution to wide-ranging smart meter problems. From your smart meter turning dumb to difficulties switching energy suppliers, get the answers to your puzzling smart meter questions.
Top 10 smart meter problems
Despite their benefits, smart meter issues can range from their rollout to the installation itself. If any of these smart meter problems ring true, it might be time to give your energy supplier a call.
My smart meter has turned dumb
If you’ve got a smart meter and recently switched energy supplier, you may find that your meter has lost its smart functionality. The most common cause of this is that you had a sMETs1 smart meter and your new energy supplier is unable to read the meter. Although this is a common smart meter problem, it will be remedied by future technology able to read any type of smart meter.
Switching energy suppliers becomes difficult
If you’ve had a first generation installed, you may want to switch suppliers when it’s time to get a new deal. It should be simple, right? Well some suppliers, unable to fit a smart meter that will take your energy readings, may hold back on offering you great value deals because of it. Once smart meter technology is updated so that any energy provider can read them, this issue of switching with a smart meter may still remain.
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Poor signal prevents the smart meter from working
Smart meters communicate with energy suppliers using mobile technology (network coverage) and a weak signal can prevent a meter sending reads. If you live in certain rural areas or those notorious for having bad mobile phone signals, the chances are that a smart meter may struggle to work in your house.
Smart meter stops sending readings
To the previous point on poor signals, if you get weak coverage in the area you live, this can sometimes stop your smart meter from sending readings at all. While your supply won’t get cut off, this could lead to delayed bills and confusion among households.
The smart monitor is hard to understand
One of the problems with smart meters is that the average energy consumer doesn’t understand energy. The smart meter itself isn’t the problem for most households, it’s the energy monitor that comes with it that causes the most confusion. While everybody is well-versed in pennies and pounds, kilowatt-hours and other energy terms are difficult to decipher for most elderly and vulnerable customers.
Smart meters pose a risk to security
Although smart meters send meter readings to your energy supplier, they do not store or pass information such as your name, address and bank details. Smart meters were designed in consultation with the UK’s top security experts.
Existing meters are hard to access
A lot of current meters were designed not to be replaced or removed. That makes replacing them sometimes difficult as they were installed in either hard to reach places or without much thought to future technology innovations.
Renters can’t install smart meters
Under the law, whoever pays the energy bills at a property has the right to a smart meter. Even if you’re renting, you can overrule your landlord if you want one installed. There is one loop-hole available to private homeowners, however, as they can include not installing a smart meter into a tenancy agreement.
The smart monitor changes language
True story - some smart meter users in England and Scotland have experienced their smart monitor’s screen displaying data and information in Welsh, even though they clearly not in Wales. To switch your display back to English:
- Press the 'OK' button at the bottom of the in-home display, and then the right arrow button until you see 'Gosodiadau Wedi anfon yr'.
- Press OK to go to settings.
- Press the right button until you see 'Dewis iaith Wedi anfon yr'. (If this doesn't work, you may need to try the next option, 'Clirio Gosodidau Wedi anfon yr'.)
- Press OK.
- Select English on the left, by pressing the left arrow, then 'OK'.
Over the top smart meter sales pitches from energy suppliers
Even though smart meters and their installation is free, that hasn’t stopped some energy suppliers from aggressive tactics to get switches. Saying no to a smart meter is your right as an energy customer and if you feel pressured by your supplier you can make a complaint or apply for the Priority Services Register.
Smart meters increase fear amongst vulnerable energy users
Although smart meters can help you keep track of your energy use, they could also drive up anxiety with elderly or low-income households if they’re constantly reminded of what they’re spending. This could lead to people depriving themselves of adequate heating or lights. One possible plus side of smart meters, if the technology evolves, is that they could be used to monitor the energy use of those in need of assisted living. If a smart meter can tell if someone’s lights or gas hasn’t been used in a while then it could be a tell-tale sign that they might need help.
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