Energy Ombudsman
If you’ve complained to your energy provider and the issue has remained unresolved, you’re probably wondering what to do next. […]
From essential energy terms you’ll find detailed on your monthly bill, to industry-specific schemes and practices, it’s important to understand what makes your gas and electricity tick.
Ofgem
What is Ofgem? Ofgem – short for ‘Office of Gas and Electricity Markets’ – was formed in 1999. It’s a […]
The loyalty penalty
Find out everything you need to know about the “loyalty penalty” or “loyalty tax”, including how it might be affecting […]
Supplier of Last Resort
In competitive market arenas, such as the gas and electricity markets, it is not uncommon for a company to fail. […]
Making energy supplier complaints
Not satisfied with the service from your energy supplier? Find out the best way to make a complaint and get […]
Feed-in Tariffs
Discover information about the government’s Feed-in Tariff (FIT). Get details on how you can get generate your own electricity and […]
Priority Services Register
When it comes to managing your energy bills and usage, some of us need a helping hand from our energy […]
UK Energy Market
Discover how the energy market works in the United Kingdom. From energy suppliers to energy bills, find out how your […]
Fuel Poverty
Get key information on fuel poverty. Discover what fuel poverty is and ways to prevent being classed as fuel poor. […]
Power cut compensation
If you’re looking for information on power cut compensation, you’ve come to the right place. Find out what it is, […]
How does the National Grid work to supply energy to our homes?
Our gas and electricity supply relies on a series of power plants and networks known as the National Grid. Discover […]
What happens if my energy supplier goes bust?
Unfortunately, businesses including energy suppliers can fall on hard times. If your energy company goes bust, you’re very well protected […]