Currently two out of three people are being overcharged for their energy. Switching suppliers is a simple way to save hundreds of pounds on your energy bill.
Automatic energy switching completely changes the way you, as a consumer, can find the best energy deals. At Switchcraft we take care of the whole process for you – saving you valuable time and energy. Our technology searches for the best energy deals – based on your preferences – and switches you to them automatically.
It makes the process transparent, easy and efficient and prevents you being caught out by ‘new customer’ energy plans that rollover onto more expensive plans. With Switchcraft, you’ll already be switched to a new supplier before the old supplier rolls you onto their pricey standard variable tariff. And we’ll keep switching you, automatically, as soon as each deal nears its end meaning no hassle for you.
Price comparison sites require users to regularly check that they are still on the cheapest deal. Switchcraft monitors your plan and switches you whenever there’s a better deal, so you never need to worry about switching again.
We’re paid a commission by the energy suppliers that we switch our users to so that we can offer our service to you for free. We always present our deals in price order and never favour one of our suppliers over another.
We take into account any exit fees that you will have to pay if you leave your new supplier in the middle of your contract. The cost of the exit fee is indicated on the tariff quote page and you should take this into consideration if you are considering leaving your energy supplier before the end of the contract.
When we switch you, we make sure our customers are in the 49-day window at the end of their tariff when they don’t have to pay exit fees. If you switch within the 49-day window and your supplier threatens to or does charge you exit fees, you can claim this back as this is against energy industry regulation.
After you have entered your details on the Switchcraft website, the switch usually takes around 17 days to complete, but sometimes it may take slightly longer (up to three weeks). For the first 14 – days, your switch enters a cooling-off period so you can still cancel the switch if you want to change your mind.
Your new supplier will be in contact with you anytime from the day you process your switch, to three weeks after the switch request. Different suppliers have different ways of getting in contact with their customers, but typically a new supplier will be in contact via email to confirm plan details and to confirm that they have taken over your energy supplier from the previous supplier.
If after the three weeks has passed and you have not heard anything from your new supplier, get in contact with the Switchcraft team via email at email@example.com or speak to us on our live chat. We will chase your new supplier for you and make sure that the switch is being processed as it should be.
No, you do not need to let your old supplier know that you have switched. When you switch energy suppliers with Switchcraft, we pass on the details you give us to your new supplier. When the new supplier takes over your energy supply, your old contact is cancelled and a new contract is started. The old supplier will know that you have switched to another energy supplier.
No, your energy supply will not turn off when you switch your energy from one provider to another. There’s no service stoppage at all and you can carry on living life as usual.
You may be in credit with your old supplier in which case you will need to chase your old supplier to refund you. Some suppliers will automatic refund you the credit, but this varies from supplier to supplier and you may be paid make more quickly if you proactively contact them.
If you are in debit to your supplier, make sure you settle your final bill as soon as you can. If you are in debt over £500 per fuel, you will not be able to switch suppliers and your switch will be blocked by the new supplier until the debt is repaid.
Yes, all prices displayed on our website site include VAT
Switchcraft works impartially with a large selection of UK suppliers. We compare more suppliers than many large comparison sites and are constantly adding more every day. See the list below:
Cardiff Energy Supply
GB Energy Supply
Green Energy (UK) plc
Green Star Energy
Robin Hood Energy
The Energy Deal
The People’s Energy
Usio Energy Supply Limited
White Rose Energy
Some energy suppliers have specific requirements to sign up for their service. One of these requirements is a mobile phone number which is why it is required on our website. Even though you are asked to provide a mobile number, the primary form of contract from energy suppliers is via email. Therefore, if you enter a mobile number into our website that you rarely use, this will not be a problem. If you do not have a mobile phone, get in touch with the Switchcraft team on firstname.lastname@example.org or contact us on our live chat.
We calculate your savings over a 12-month period assuming that you will stay on the plan until its end date, and then roll onto your supplier’s Standard Variable Tariff for the remainder of the 12 months. This is the method as regulated by Ofgem.
The total cost of your energy usage is also compared with what you would pay on each proposed new deal. It is important to be aware that sometimes you could be paying more for your energy after switching to a new deal, even when you are shown a projected saving. It will still be cheaper than not switching at all because you’ll avoid expensive Standard Variable Tariffs.
If you have a feed-in tariff and you switch supplier you will only be billed by your new supplier for the energy you use. Your payments from your feed-in tariff provider will not be affected. Please also be aware that the FIT rates are set by Ofgem so the concept of shopping around does not work in the same way (for the energy that you sell only).
Don’t worry, we can easily estimate how much energy you will use based on your previous energy plan and how many rooms your house has. As the saving calculation will be based on an estimated usage, your supplier will sometimes adjust how much they charge you as your exact usage levels become more apparent.
We will normally switch you around once a year. We will switch you to a cheaper energy supplier before you are rolled onto a more expensive Standard Variable tariff.
What many people do not know is that with 49 days before the end of your contract, you can switch suppliers with no exit fee charges. This is energy industry regulation which means that customers are able to switch suppliers before being rolled onto the standard variable tariff at the end of their contract.
Unfortunately, we cannot switch just gas with Switchcraft. We are able to switch electricity only or both electricity and gas (dual fuel) at the same time.
No, Switchcraft is a domestic energy automatic switching site. If you have a small business in a domestic setting, we may be able to switch your energy for you, but we will be unable to switch you to business energy usage levels.
If you cannot find your energy bill, have recently moved into a new property and don’t know who the previous supplier is, or have simply forgotten who your energy supplier is, don’t worry.
To find out who your gas supplier is call the Meter Point Administration Service to get details of your gas supplier. They can also give you your Meter Point Reference Number, or MPRN. Telephone: 0870 608 1524
To find out which electricity utility supplier supplies a property, contact your local electricity distribution company. Use the Energy Networks Association postcode search tool.
If you don’t know, you can still switch on our site, just leave the default energy supplier selected when asked for current supplier, but be aware that the saving against current plan will be wrong. The price you pay in future will be adjusted by your energy supplier.
When the switch button is still grey and doesn’t switch to pink, it is likely that you have either missed one of the sections of the entry form or one of the sections that you have filled in is incorrect. To try and amend this, make sure you double check all the details you have submitted throughout the page.
If after double checking what you have entered, the switch button is still grey, contact a member of the Switchcraft at email@example.com . Alternatively message us on our live chat to speak to a team member to get an instant response. We will work hard to find a solution to the problem and hopefully process your switch as quickly as possible.
At Switchcraft we take data security very seriously. Our customer data is stored in cloud services, which use state of the art encryption technology to keep it 100% secure. We are also registered as a data controller with the Information Commissioner’s Office.
Firstly, check your spam folder. Your confirmation may have been sent to the wrong folder. Secondly, get in touch with our team. Send an email to firstname.lastname@example.org or message us on our live chat and we will get back to you promptly.
We will then forward you your confirmation letter which details your new energy plan, your switch information and what will happen next. It also includes a reference number for your switch so if you have any trouble, we can find your switch quickly.
We will automatically switch our users around once a year. Just before your price is raised and your energy is rolled onto the standard variable tariff, Switchcraft will automatically switch your energy to a cheaper energy plan. Using the usage levels that you entered into our site for your first switch and any preferences you may have selected such as Big 6 only, green energy, fixed energy plans We will then notify you when we have found the next deal and when we will switch you. We will let you know the saving details and when you will be switched.
No don’t worry, we will pass on your details to your new supplier who will set up your new Direct Debit if you have a credit meter.
Switchcraft will pass on your details to the new supplier and the payment will be taken the following month. If you have anything outstanding with your previous supplier you may need to settle a bill or you may even be due a refund.
By cancelling the Direct Debit, you will ensure that your old supplier cannot charge you and you are paying only what you owe to the old supplier. Don’t cancel your Direct Debit if you owe them money.
You can of course switch energy suppliers if you have a smart meter. Sometimes the smart functionality will be lost during the switch in which case the meter will need to be read in the same way as a traditional meter. This is temporary and should be fixed end 2018 when SMETS1 are plugged into the DCC but it might be delayed.
If you have a smart meter with one specific energy supplier, this will not definitely work in the same way with another supplier as different suppliers are compatible with different technologies. At the moment, not every smart meter operates with the same technology. The meter will still work, just not in the smart format lots of users will be expecting. A second generation of smart meters called SMETS2 are currently being rolled out across the UK.
These will work on a standardised communications network, so you won’t lose any functionality when switching supplier. If you’ve been offered a first-generation smart meter by your supplier, we would advise holding off for the new SMETS2 meter.
If you have made any errors when processing your switch, contact the Switchcraft team to amend your details at email@example.com or chat to us on our live chat. If you have made a spelling error on your application, this can be amended very easily in our system. If you have switched to the wrong supplier, we may need to cancel your switch and re-switch you.
Our automated system scans the market for cheaper deals and when you reach the end of your current plan, the technology will switch you to a cheaper deal. Easy. When searching for the best deal, we consider how much energy you use and what your preferences such as Green Energy, Fixed Tariff or Big 6 energy suppliers.
You’ll be notified about the upcoming switch by email – so you can opt out if you choose – and you will be sent details of your new energy plan. We’ll pass on your details to the new supplier and they will automatically take over from the old supplier. You don’t have to do a thing. No stress, no break in energy supply, no need to contact either supplier.
After your initial switch, there is a 14-day cooling off period window in which you can easily cancel your switch.
If a small supplier does go under, you’re very well protected by Ofgem who will move you to a new supplier immediately – you don’t need to do anything. There will be no gap or pause in your energy supply at all. You will be informed via email which supplier will be taking over your supply from the previous supplier.
If you’re a Switchcraft customer already, make sure you let us know if you’re planning a move and let us know your new address. Email firstname.lastname@example.org to update us with your new details.
You then have two options. Firstly, you can carry over the same energy deal you’re currently on to your new house. To do this, contact your existing supplier and change your address details directly with them – this is super simple and won’t take very long to do at all.
Alternatively, you can let your current supplier know that you are leaving the tariff and then re-switch in the new home after you have taken on the previous owner’s energy plan. If you switch electricity supplier or gas provider once you’ve moved to the new home, you may even get a better deal than the one you were on in your old place.
Your regular Direct Debit is based on how much energy your supplier expects you to use. If, for example, Winter is coming, they might set it at a higher level if you use a higher energy usage. If you do feel your Direct Debit amount is too high, get in contact with your energy supplier.
You may get a Cold Weather Payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You’ll get £25 for each 7-day period of very cold weather between 1 November and 31 March. The 2017 to 2018 Cold Weather Payment scheme has now ended. Next year’s scheme is due to start on 1 November 2018. You’ll be able to check if your area is due a payment in November 2018.
If you were born on or before 5 November 1953 you could get between £100 and £300 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’. You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit). If you’re eligible but do not get paid automatically, you will need to make a claim.
You could get £140 off your electricity bill under the Warm Home Discount Scheme. The money isn’t paid to you – it’s a one-off discount on your electricity bill, between September and March. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity.
Switchcraft can switch you to an energy supplier that offers the Warm Home Discount. When you type your details and energy usage into our website you will be presented with the cheapest deals. Switchcraft does not currently have a filter for the energy suppliers that offer the Warm Home Discount but check the list below, and if you switch to one of these suppliers you will then be able to apply online for the Warm Home Discount here: https://www.gov.uk/the-warm-home-discount-scheme.
Only specific energy suppliers are able to offer the warm home discount. If you switch your energy supplier, make sure that you switch to one of the energy providers provided in the list below:
- Bristol Energy
- British Gas
- Economy Energy
- EDF Energy
- First Utility
- Fischer Energy
- Green Star Energy
- OVO Energy
- Our Power
- Scottish Hydro
- Scottish Power
- Southern Electric
- Spark Energy
- The Co-operative Energy
- Utility Warehouse
MPAN stands for Meter Point Administration Number and identifies your electricity supply, and MPRN stands for Meter Point Reference Number and identifies your gas supply.
Most gas is transported by the National Grid but some gas is transported by Independent Gas Transporters which operate and maintain local gas networks. For some IGT areas, gas and electricity deals may be restricted meaning that some energy suppliers may not be able to switch both the gas and electricity at the same time. There is sometimes a time delay on one fuel or the switch may be rejected entirely.
If you have had a problem with an IGT, Switchcraft can either help you process your original switch or we may need to switch you to another energy supplier all together.
On the whole, you will not need to have a smart meter installed if you switch to a different energy supplier. Some energy suppliers do, however have a specific focus towards smart meters and will
automatically book you in for a smart meter to be installed if you switch to them. Smart meters can have benefits for some users but others may not want them. If you do not want a smart meter do not sign up for energy suppliers who will install smart meters.
Economy 7 meters provide you with an easy way to save on your energy bills – providing they suit your lifestyle. An Economy 7 meter and plan gives you a seven-hour window, at night, in which you pay a lower rate for your electricity. The idea is that you can run your washing machines, dishwasher and other electrical devices overnight to make some great savings on your electricity (Economy 7 meters are only used for electricity).
These plans are particularly good for those with storage heaters, for example, which allow you to generate and store heat overnight for use the next day – a great way to enjoy cheap energy. It’s a good idea, but obviously works best if you have the right lifestyle or home set-up to run electrical machines at night. The flip-side, is that an Economy 7 plan will charge you considerably more for the energy you use during the ‘peak’ daytime hours, meaning gas and electric prices can end up being higher than you had expected.
The easiest way to find out if you’re on an Economy 7 tariff is to find a recent electricity or dual fuel bill and have a look at your electricity rates. If you have two different rates — a daytime and a night time rate — then you’re probably on an Economy 7 tariff (but it could also be an Economy 10 meter, which works in much the same way). If you’re not sure, the best thing to do is call your supplier – they’ll be able to tell you everything you need to know.
If you don’t opt for an automatic switching service, your other options are a reminder service or price comparison site. Reminder services can offer a full market comparison service buy they are not able to actually switch you to a new deal. These services scan the market once a month to see whether you’ve got the cheapest gas and electric. If they find a cheaper deal they will send you a reminder to switch. This is useful, but means you still have to do the actual switching yourself. Reminder services leave the consumer with quite a bit of work to do. You have to pick the deal you want to switch to and you have to dedicate time to signing up. You also risk the possibility of forgetting and rolling over to a standard variable tariff and being charged high fees for energy.
Firstly, you need to make sure you don’t have any debt attached to your prepayment meter. Then, you need to compare utilities, switch to a credit meter supplier and get a credit meter installed.
Changing utility supplier takes around 17 days, but it may take longer to physically install a new meter. Installation can take a while and there may also be fees to pay to cover the cost of this. It’s also worth bearing in mind that each of the big six energy companies has slightly different rules and schedules for the replacement of prepayment meters. It’s worth looking into specific companies to compare utilities and then make a switch.
Firstly, smaller suppliers can offer you some great tariffs. In an attempt to make the energy market more competitive, the government has allowed smaller providers some slight advantages over the bigger companies. Small energy companies are, for example, exempt from the Energy Company Obligation. This support from the government allows the smaller suppliers to make savings and these savings are, in turn, passed on to the customer. This means the smaller outfits can actually offer some of the best deals on the market. So, if you’re doing an energy comparison don’t forget to look outside of the Big Six.
Most importantly, smaller suppliers can offer some of the best customer service in the sector. Compared to some of the bigger companies, many of the small providers have impressive customer service ratings. Companies such as GB Energy, for example, are renowned for great customer service and have had success challenging the Big Six on this front.