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Who is the best energy supplier?

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Who is the best energy supplier?” is a question we get asked a lot. And the truth is, there’s no straightforward way to answer it. Although price is the main factor, there are many more things to consider such as value for money, when deciding who wins the best energy supplier award.

How to find the best energy supplier

There are lots to think about when choosing an energy supplier. Hopefully, our guide to finding the best energy provider will prove to be a great help when it’s time to put pen to paper.

What to look for when searching for energy providers

With so many energy suppliers and so little time, here are our essential keys to getting the best energy suppliers: 

Energy consumption

How much energy you use or will be using should be considered when comparing suppliers. Installing energy-efficient appliances could reduce your energy use and mean that suppliers with unlimited tariffs make you pay for more than you use. 

If you have a second home that you use infrequently, then a supplier that offers zero standing charge deals could be perfect and potentially save you hundreds of pounds.

Selection of tariffs

Variety can be the spice of a good energy provider. That’s not to say suppliers like Bulb Energy with just one or a few tariffs aren’t also worth choosing, it’s just that more options suit more people.

We all use energy differently so having lots of choices appeals to the masses when choosing a supplier.

Renewable energy

Use of clean and green energy is important to some and an afterthought to others. The best energy suppliers should offer some sort of renewable energy deals or plans.

Smart meters

As the world gets smarter, your energy supplier should be embracing smart meters. As they become more prevalent, older meters will be phased out making it harder for users to access most of the best deals and updated technology. 

Energy bundles

Energy suppliers like Shell Energy offer energy bundles which include other services like broadband. If you want your gas and electricity combined with another utility, then an energy bundle could be the right way to go.


Fees, or lack thereof, are worth considering when looking for the best energy suppliers. If you’re being offered fixed-rate energy deals, you might have to pay exit fees if you switch suppliers. Some suppliers don’t charge exit fees on some or all of their tariffs, meaning you have flexibility should you choose to jump ship. 

Customer service

Gone are the days of “service with a smile” being enough to keep customers happy. When selecting a gas and electricity supplier, most of us want to know how easy it is to get in contact with the supplier, i.e. call waiting and response times. 

We also look at the clarity of information, for example, are their tariffs, prices and general communications easy to understand?

Online reviews

This goes hand in hand with customer service. Before signing up with a new supplier, see what other people say about them on websites like Trustpilot and Feefo. Although it can be a good indicator of what the energy company is like, not all customers leave reviews. 

For better or worse, remember, online reviews are only from a fraction of customers so take them with a pinch of salt. We only work with energy suppliers that meet our quality standards and have been tried and trusted.

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